Frequently Asked Questions

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1. Does W.E.B. Aruba N.V. provide water analysis services?

Yes, the laboratory department of WEB provides analytical chemistry testing and microbiology testing for water samples.

2. What analyses and services do you provide?

The following is a general list of the services performed by the W.E.B. Aruba Laboratory Services . And If you want to know about a specific analyses or service please contact us.

  • Analytical chemistry water analysis
  • Microbiological water analysis.
  • Field sampling
3. How can I make a water analysis request?

Water analysis requests are made through our webaruba.com website or you can contact us

4. Is there a cost for the Laboratory requested services?

There is a price list on our website. You can register for an account or you can contact us through our contact us directly.

5. How do I pay for testing Water samples?
  • At the W.E.B. Aruba N.V. counter (using either cash or debit card).
  • Bank wire transfer: via a bank transfer to our following bank account CMB account # 98177501
6. Do you have a sample collecting service?

Yes, select the sample collecting service on the sample water request  form. If you have any question you can contact us through our contact form.

7. Can I use any container to collect my water sample?

No, you must use sample bottles that will be provided by WEB Lab. If you have questions, contact us through the contact form.

8. How can I request bottles for collecting water samples?

You can request bottles for collecting you water samples by sending an email to Laboratory@Webaruba.com or by adding a comments to the sample package. The sample bottles are included If the WEB Lab sampling services is requested.

9. How do I collect my water sample?

Instructions for collecting your water sample can be found on the back of Chain of Custody form. Follow the instructions to collect your water sample.

And fill in the Chain of Custody form. and submit the form with the samples. For additional questions contact the Laboratory@Webaruba.com.

10. Do you need a separate package for each sample?

Each sample package is for one sample collection point. If you have multiple samples you need to choose a sample package for each sample point.

11. Do I really need to indicate the date and time my water sample was collected?

YES. The collection date and time (circle am or pm) for the water sample must be indicated on the Request for Water Analysis form. Some EPA sample testing methods have an maximum allowable holding time from the time your water sample was collected until the time of testing. Without the collection date and time, it is not possible to determine if the water sample can be tested within the holding time.

12. When can I expect test results for my water sample?

10 working days after your payment has been received.

13. Rush request

A rush charge is added to the list fee if rush services is required (3 working days after payment). The rush charge is 200% of standard analysis fees excluding the sample collecting fee. Please contact us for a rush service request at Lab@webaruba.com  or  through our website webaruba.com.

14. Where is the WEB Aruba Services Laboratory located?

The WEB Laboratory is located at Balashi 76 Aruba.

15. What do I need to bring with my water sample if I bring it to the Laboratory in person?

All testing samples submitted to the lab must be accompanied with the provided chain of custody form; otherwise samples will not be processed.

16. What are the different reporting units?
  • Percent: parts per hundred
  • ppm: parts per million
  • mg/L: weight/volume 
  • ppb: parts per billion
  • µg/L: weight/volume 
17. Is Aruba’s water hard or soft?

Aruba’s water is soft. The average of the hardness of the water  is 15 ppm 

18. What is the pH of Aruba’s tap water?

The pH of Aruba’s tap water is between 8.8 and 9.5

19. What is the Alkalinity of Aruba’s tap water?

The alkalinity of Aruba’s tap water is 18 ppm

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